In the last year in which COVID-19 has transformed the way organisations conduct their business, technology and digitalisation have emerged as the number one solution to keeping businesses running. Nowadays, IT functions are routine in every organisation, but they cannot be performed effectively without adequate specialist IT support. Access to technical experts is easier and more affordable today than ever before.
Why outsource IT support?
Outsourcing IT means using a 3rd party service provider to deliver either all or part of the IT functions required by an organisation. This includes managing infrastructure, running the service desk and safeguarding against vulnerabilities.
There are many reasons why a business may choose to outsource their IT function to a managed service provider, some of the main benefits of outsourcing being:
In major cities such as London, organisations can seek flexible IT support services with outstanding customer service and outsource an IT project or their entire IT function, depending on the company’s specific needs.
In a project-based model, the outsource IT partner will assign a dedicated IT team to tackle a single IT project from beginning to end. The team may consist of specialists with a variety of skills, from IT engineers and software developers to project managers and account managers. Other models include outsourcing various IT functions such as application maintenance and development, disaster recovery and network and infrastructure management or outsourcing the entirety of a company’s IT function.
While there is no one-size-fits-all solution and some companies will end out opting for a hybrid model that combines elements of outsourcing with an internal team, outsourcing aspects of a company’s IT function generally helps businesses manage their technology more effectively. Ultimately, hiring a managed service provider will allow your company to focus, grow, and evolve.