Why do mid-sized companies outsource IT?


In the last year in which COVID-19 has transformed the way organisations conduct their business, technology and digitalisation have emerged as the number one solution to keeping businesses running. Nowadays, IT functions are routine in every organisation, but they cannot be performed effectively without adequate specialist IT support. Access to technical experts is easier and more affordable today than ever before.

Why outsource IT support?

Outsourcing IT means using a 3rd party service provider to deliver either all or part of the IT functions required by an organisation. This includes managing infrastructure, running the service desk and safeguarding against vulnerabilities.

There are many reasons why a business may choose to outsource their IT function to a managed service provider, some of the main benefits of outsourcing being:

  • Reduces operating costs – An experienced managed service provider will ensure your IT works in the most effective, convenient and affordable way.
  • Improves company focus – By outsourcing IT support services, a company can free up its valuable resources and focus on what matters; their core functions.
  • Expands IT talent pool – Accessing highly-skilled IT engineers becomes easier through a managed service provider who will take on the cost of hiring and training IT professionals.
  • Shares risk with an IT partner – Many managed service providers also offer security services, pro-actively monitoring, testing and fixing issues so that your systems and data are safe.

In major cities such as London, organisations can seek flexible IT support services with outstanding customer service and outsource an IT project or their entire IT function, depending on the company’s specific needs.

In a project-based model, the outsource IT partner will assign a dedicated IT team to tackle a single IT project from beginning to end. The team may consist of specialists with a variety of skills, from IT engineers and software developers to project managers and account managers. Other models include outsourcing various IT functions such as application maintenance and development, disaster recovery and network and infrastructure management or outsourcing the entirety of a company’s IT function.

While there is no one-size-fits-all solution and some companies will end out opting for a hybrid model that combines elements of outsourcing with an internal team, outsourcing aspects of a company’s IT function generally helps businesses manage their technology more effectively. Ultimately, hiring a managed service provider will allow your company to focus, grow, and evolve.